1. How long does a windscreen replacement take?

On average, a full replacement takes about 60 to 90 minutes. However, the vehicle usually needs to sit for an additional 30 to 60 minutes to allow the adhesive to cure properly before it is safe to drive.

2. Can you fix a stone chip, or do I need a whole new windscreen?

If the chip is smaller than a $2 coin and isn’t directly in the driver’s line of sight, we can usually repair it. Repairing a chip is much faster and cheaper than a full replacement, and it prevents the crack from spreading!

3. Do you come to me, or do I bring the car to you?

We are a fully mobile service. We can come to your home, workplace, or even the gym anywhere in Te Puke, Papamoa, Mount Maunganui and the greater Tauranga region. All we need is a bit of space and a flat surface to work on.

4. Can you help with my insurance claim?

Yes! We work with most major New Zealand insurance providers. If you have glass cover, we can often help manage the paperwork and, in many cases, your repair could be free (depending on your policy excess).

5. What happens if it’s raining?

Because we need a dry environment for the adhesive to bond correctly, we may need to reschedule if it’s raining and there is no undercover area (like a carport or garage) available. We’ll always check the forecast and keep you updated!

6. What is ADAS calibration, and do I need it?

Many modern cars have cameras and sensors mounted on the windscreen (for lane assist, emergency braking, etc.). When a windscreen is replaced, these sensors often need to be recalibrated to ensure they work accurately. We can advise you if your vehicle requires this.

7. How soon can I wash my car after a replacement?

We recommend waiting at least 24 to 48 hours before going through an automatic high-pressure car wash to ensure the seal is completely set.